Yes, we are still open and will continue to be open to serve you and your pets. However, due to the current crisis and mandated policies, we will be changing our hours. Effective Wednesday, March 25 our new hours will be 8am-5pm, Monday through Friday. Saturday 8am-12pm. Our staff will be calling to reschedule appointments that are affected by our new hours.
Please call ahead for medication and prescription food pick up. When scheduling appointments you will be instructed by our staff on our current policy in force.
Unless you have an emergency, please do not enter our building without notifying our staff first. As always you may contact us at 715-835-5011.
Thank you for your understanding and trust. We WILL get through this together. 🐾♥️
COVID-19 STATEMENT:
To our Eau Claire Animal Hospital family,
With the ever growing concerns regarding COVID-19, we wanted to reach out to you with important information. At this time, we are still open but only seeing urgent (non-elective) appointments. Since this is a rapidly changing situation, we will keep you updated if any further changes arise. Your pet, you, and our staff are our top priorities. In order to keep everyone as safe as possible and to follow current government mandates, we are implementing the following changes:
We always maintain a clean environment for you and your pet, but are expanding disinfection and increasing frequency. We will also be removing toys, magazines, etc from the lobby as these can be a source of cross-contamination. We are only seeing urgent (non-elective) appointments. This means we will not be scheduling neuters, spays, dentals, annual vaccine appointments, or grooming appointments. The exception is for puppies/kittens that have already started their vaccine series with us (we do not want to get off schedule and have to restart a series) or if rabies is currently due (due this month or overdue) as this is required by law. If you currently have a routine appointment scheduled, we will be calling you. For all appointments (including boarding), please remain in your car and call when you arrive. We will do a check-in over the phone. If here for boarding, we will come get your pet. If here for an appointment, we will come get you when the exam room is ready and escort you directly to the room. Please try to limit the number of people coming to the appointment (ideally one person per appointment). If you are sick or concerned about potential exposure and need to have your pet seen urgently, please let us know so we can plan accordingly. If you can have a friend/family member bring the pet, we will arrange to speak to you over the phone or you may give permission for us to discuss care with that person. We can also arrange a “drive-through” appointment (not a drop off). You will follow the same steps as above, but a technician will take a history over the phone and then come get your pet from your car. We will have you wait while the doctor performs the exam. We will then call you with exam findings and treatment plan and return your pet to your car. We are able to process payments over the phone. If you would like, you can call to pay for meds, food, and preventives so that you can either run inside quickly to pick up OR have a staff member bring the items to your car. We also have an online pharmacy which you can access from our website. You can request a medication or food directly through the online pharmacy. It will be then sent to the doctor to be approved and as soon as it is you will be emailed and can purchase the item and have it delivered to your home. If you are not familiar with our online pharmacy or are unsure how to request an item, you may call the clinic to make your request and the doctor can put in the prescription directly. You will then be emailed. For this, we do need an email address so if you do not have one on file, please call the clinic. If you are ill and concerned about your ability to care for your pet, please reach out to us. We will do everything we can to assist you. If your pet needs to have blood work or fecal testing done, please be sure to schedule the appointment or bring in the sample before 4pm. Our outside laboratory personnel will no longer wait in the building for “late” lab samples.
This is a rapidly changing situation and we are doing our best to be sure you, your pet, and our staff are remaining as healthy as possible. We are closely monitoring CDC recommendations as well as those from our state and national veterinary medical associations.
If you have questions or concerns please do not hesitate to reach out to us. We know things are intense and scary right now with emotions running high, but we remain hopeful here at ECAH. Thank you for trusting us to care for your pets.
Welcome!
Our professional and courteous staff seek to provide the best possible medical, surgical and dental care for our highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. We provide services for dogs, cats, pocket pets, rabbits, ferret, reptiles and birds.
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In the news........
Here is an article on grain free dog food and heart disease: https://aercmn.com/what-you-need-to-know-about-grain-free-dog-food-and-heart-disease/. Please contact our office if you have additional concerns. Also, please visit, https://www.petcardia.com. for information on Canine Nutritional Dilated Cardiomyopathy. |
